As a registered business that uses Depop, you must follow selling regulations. Thats it, youve successfully listed your first item on Depop! When it comes to payments made through this platform, the process itself is fairly straightforward: Click on the Home button after logging in, Tap on the button All Sold Items, Track the transaction in question and click the Refund button, Choose between a full or partial refund, Confirm the process and finish with the action. How to Cancel Depop Order? Updated Guide 2023 - After SYBIL So, in order to sell on Depop, you will need a PayPal account to connect to Depop. First, it qualifies you to Depop seller protection. While some use stock photos, it is always a good practice to use yours. Any other method of sending Depop refunds can increase your risk of fraud. What Are Riding Boots? To get covered by the Seller Protection, you must: When you receive a dispute, it is important to identify whether the transaction was paid using Depop payment or PayPal, as your steps in resolving them would vary. If you process the refund through PayPal, you need to reach out to the support team with screenshots of your refund and a confirmation of your @usernames. However, if your customer asks for a refund, Depop will refund you for the Depop fee. Step 2: Enter the 6-digit code sent by Depop to your phone number. Your email address will not be published. A responsible seller is very unlikely to receive any disputes. The top sellers on depop know that time is money and make use of automation to increase work around these issues. Once youve created an account on Depop, the next step is to connect your PayPal account to start receiving payments of your sold items. All you have to do is to create a free Depop account, list your items, deliver your products, and get paid. Make sure there is optimal lighting, so the colors of the clothing show true. The description should let the buyer know everything they need to know about the item before purchasing. Depop is home to lovers of all trends, niches, and fashion aesthetics. We shall do all the legwork for you and make sure you get the fee waiver you deserve. The price of an item is another factor that dramatically affects your potential buyers purchase decision. There are different marketplaces on the internet nowadays. Don't price your items too low because it could have a negative impact on your profits. Depop uses a square format, so it is pertinent that you take pictures that will work within that frame. Although you might not be able to completely prevent a buyers request for a return. The biggest misconception about establishing a remote company is how Aside from the toilet paper shortages and newly-formed streaming service addictions, the pandemic has also given rise to a number of more positive trends, like a huge boom in new startups that have How to Sell on Depop A Beginners Guide, What You Need to Know Before Selling on Depop. Refund failed. Step 5: Log in to your PayPal account. Depop fees are automatic and will appear as a separate entry on your PayPal or Depop Payments after up to 21 days. You can set up custom prices and ship the item nationally or worldwide to the buyer by purchasing a shipping label through a third-party service or ship via your local post office. Many people may wonder can you cancel a Depop order as a buyer. You can also choose a fair price, but let your customers know that you accept offers in addition to that. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To send a full refund, follow the steps for 'Full refund'. You can provide any pictures of your item's condition to establish what the problem is about, and you can go from there. Open the Depop app and log in. This is where DoNotPay comes to your rescue. To prevent distractions, make sure the background is uncluttered, neutral, and light. Items are usually secondhand or homemade. Buying happens every day. When you give a refund for the transaction, you wont be able to get the fee back. LIKE I CANT FIND ITTTT. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your account. Once completed, click confirm refund to finish the action. Often, an answer to their question gives them the confidence to buy your item. These things can potentially waste your time, every second a listing is being shipped back to you is a second that it does not have a chance to sell again on depop. How Does Depop Return Policy Work? | zipsale It's an excellent place for young entrepreneurs, as it doesn't require any fees to join, and there are no listing or final value fees. Gaining the buyers trust by providing a tracking number for the shipment is a great strategy. This is how you refund a buyer paying with Depop payments: According to Depop, in order to use this refund method, you must have an attached, active debit or credit card. Each has a seller guideline to follow along with Poshmark, Mercari, Tradesy, and many others like Depop. - Sell safely with Depop's Seller Protection Policy and ship as soon as the sale has gone through. We will reimburse you for the Depop fee if you have refunded any sales. Here are their restrictions: When it comes to shipping on Depop, you must first decide on the shipping and fulfillment option. New Selling requirement 8 8 Related Topics The honesty of your listing will help limit the number of return requests that you receive. Depop will also charge an additional 1.29% seller service fee for UK-EU transactions. 1. Ready to get started? In addition, you want the customers to see the item as clearly as possible, including the print, the fabric, the quality, and any flaws. Images are a big part of why people buy from Depop, we emphasize this in our guide on increasing sales on depop. now she says that she will make a new listing that i'll purchase, but depop support never reached out to me about this so i am wary . Weve covered how to issue a refund on Depop in this article. If you dont want to ship with Depop, then you have the choice to arrange your own shipping. Keeping up with trends may help you sell more items on Depop. When finished, tap on Post listing. In other words, send the refund using the methods weve already discussed and nothing else! Depop allows. Your item was fairly described and displayed. To connect your PayPal account to Depop, follow these steps: Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. Sending depop refunds any other way can be a sure-fire way to get scammed. and our Also, if an item is already being sold by other sellers on Depop, search for similar listings to see what items like yours sold for and try to price your item for slightly cheaper than the rest. Many Depop sellers do this to reach more audiences, making their chances of coming across the right buyer for their item higher. The price of an item is another factor that dramatically affects your potential buyer's purchase decision. How you are paid depends on how you set up your account. Because they understand that time is money, the top sellers on Depop use automation to increase productivity and get around these problems. Put some cash into an emergency fund. (With 12 Easy Tips), Are Nike Blazers Good for Wide Feet? Alternatively, don't price too high either because it can also dissuade customers from buying your product. What Is Depop? All Your Online Thrifting QuestionsAnswered - Parade At this time, if you want to cancel an order on Depop like a buyer, you must chat with the seller responsible for your order and ask them to cancel the order and refund. It is completely normal for you as a customer to occasionally want to cancel an online order. In other words, use the tips we outlined before and do not send the refund any other way! Listing an item on Depop is completely free. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. A sub for discussing all things Depop. Thats it, youve completed the first step! > tap All sold items. Its important that buyers receive the item they anticipated when they placed their order because a good description of your item will determine their expectations. In addition to looking up market prices for a comparison, you can accurately price your listing by balancing its price with its condition. You must personally design, source and purchase the items you intend to sell to determine quality and standards of your supplier. Facts to Know, Find the transaction you would like to refund > Click Refund, If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. She studied journalism and psychology at American University where she learned to apply her writing skills to topics she is passionate about. Hi, I've made a trial purchase on Depop. Depop Fees: Here is Everything Need to Know - After SYBIL Facts to Know, How Long Does a French Manicure Last? DoNotPay helps you appeal fee waivers in a hassle-free way. You will not be entitled to a refund for the fee when you issue a refund for the transaction. For A Payment Made With Depop Payments This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" Since Depop is mostly used by shoppers in the United States, sellers also within the U.S. typically have two shipping options: Please note: To keep proof of postage, send the item to the address on the in-app receipt. While you can ask your buyer to pay you outside the Depop platform, it's not a safe way in case the customer decides not to pay. All Rights Reserved. Do you have items laying around at home that you want to sell online? When selling online there are some common reasons why customers return a purchase. This way, if the refund gets delayed, it can be processed for them as long as they can provide proof of return. Copyright 2023 Shift4Shop. Advice is voluntary. We offer a 14-day free trial to let you experience the difference of what our app can make. Here's everything you need to know about it. Depop - buy, sell, discover unique fashion Skip to main content Log in Menswear Womenswear Jewellery Beauty More Brands Top searches Find your style Shop the biggest brands you know and love. We stress the importance of images in our guide on boosting sales on Depop. i bought a top and trousers on depop, they weren't shipped for 8 days + won't be until sometime next week maybe. You will need to make an effort to settle the dispute by providing a refund when the buyers claim that the product was misrepresented is established as being valid. If at any point you have to give a refund to the buyer, heres how the refund process works on Depop sellers. then you will give the refund to the customer. Step 2: Add a photo/logo that represents your brand and tap on Next. To help you seamlessly and conveniently cross-list across other platforms like Poshmark and Mercari, automation bots are created, and one of them is OneShop. If shes unhappy surely she should pay the postage for return? Before pricing an item, calculate the overall cost, including shipping and the retail price of your item. Strictly keep all your transactions in-app while using Depop Payments. With an effective product description, you can convince the customer to click the Buy now button. The product listing must use original photos; stock pictures, supplier photos and customer photos are forbidden. The answer is yes! This is advantageous because it will make it easier for your buyer to locate your goods if they are looking for something that matches your description. Try taking pictures with natural light either outside or from a window. The buyer must always be given a refund from the initial transaction, regardless of whether you use PayPal or Depop Payments. After you go through the steps of formally issuing a return on the platform, arranging the return is the next step. Unfortunately, there is no way you can avoid Depop fees. They can therefore enhance the customers visual experience. Comment * document.getElementById("comment").setAttribute( "id", "aba6bebf76ed5bce210ced47eb57ab64" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. For a business to succeed, having a fully equipped and knowledgeable seller is a must. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. More on this later. . This is how you refund a buyer paying with depop payments: Depop states that its required to have an active card (debit or credit) attached to your account to use this refund method. 1999-2023 PayPal, Inc. All rights reserved. This will guarantee that your refund has a valid trial behind it. This can give your listing an edge over competitors. That is why, before you venture into something, it is crucial to know the process of vending, what could cause problems, and how you could solve them. All while being more cost-effective and sustainable than traditional shopping. You made the transaction outside of the platform. Uniqlo return policy is very simple to understand, here we share some relevant information about The return, exchange, and refund, Wearing leather pants is stylish and enjoyable. The marketplace has a massive audience that you can capitalize on to find buyers for your items pretty straightforwardly. However, although using the platform is simple, it does not mean that you as a seller can ignore putting effort in to run your business efficiently. While it is also important to know how to refund on Depop if you get unsatisfied items. Along with showing an accurate photo, you need to have accurate descriptions on your listing. You can choose to issue a full or partial refund through the Depop app or work with Depop Support to facilitate a return. Written by Melanie Weir Jan 8, 2021, 7:45 AM The Depop app. Ensure that the item is well lit and the details are clearly captured. Everyone who works in the reselling industry wants a seamless purchase process. Emailing Depop promptly will enable them to assist in resolving the issue in a timely manner. Your transaction was made outside of the platform. If a dispute is opened, Depop will review to find out whether the item is significantly not as described Were not going to just show you how to start selling on Depop; well also share some helpful selling tips with you and information about Depop fees, the shipment process, and much more. What is a Midi Dress? Fee refunds through Depop Payments are automatically processed. For more information, check out our guide on Depop Reviews. Buyers appreciate knowing what they are purchasing before it gets to them to avoid messy refunds. In addition to this, you can decide on a reasonable price but let your buyers know that you accept offers. Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. Relisting listings is creating new items using the metadata of old items. The following breaks down these stipulations to ensure you will have coverage from Depop: You are not qualified for Seller Protection when: So if you abide by the rules of the platform they will return the goodwill and give you little extra protection to calm your worries. On Depop, a common issue for sellers is that customers request a return. If you want a refund for an item you havent received or is significantly not as described you need to start a dispute either through Depop or PayPal depending on your payment method. The platform is very similar to other online marketplaces like eBay, Facebook Marketplace, Mercari, or Poshmark. Depop Returns & Refunds - How to Handle Them - SellerAider You are viewing the PayPal Community Archives. For more information, please see our We will also give you some tips that VERY FEW sellers know to deal with returns (You need to read the end). Depop makes selling items easy. For the kind of photos that will help you reduce the number of return requests, follow the advice below. Aside from dodging copyright issues, posting the actual photos of your item also help set your buyers' expectation. When the money has been transferred, you can move it over to your bank account if you wish. This includes knowing about your customers, sales operations, and avoiding problems. You can either agree to the refund, or not agree. Sit back and relax while we do the work. Understanding How Depop Returns and Refunds work is very important! What color or colors does the object actually have? Not only does it keep your account safe, but it also protects you from disputes and chargebacks. Some of the information types that you can enter when you make a listing are optional. Log into the Depop app Click on the 'Receipts' tab Find and click on the transaction you will be refunding for your buyer Click the 'Refund' button As soon as you click the 'Refund' button within the app, the money will return to the buyer's bank account and your fees will automatically be refunded. In addition to selling fake or counterfeit goods, Depops rules forbid claiming that an item is authentic when it isnt. To process a refund for a transaction paid using Depop Payments: If you issued a full refund on a whole transaction using the app's refund button, the shipping label would also be automatically refunded to you. Depending on how they bought your item, a buyers refund will be handled differently on Depop. 1 Kudo. Write a bio about your shop and what youre selling and tap on Next. You fail to respond to Depop's emails within the timeframe. These are commissions that Depop takes from every sale made through the BUY button. However, like in any business transaction, issues can arise. Common lies are listing an item as a popular brand when it isnt from that brand and not mentioning minor flaws like stains. Depop - buy, sell, discover unique fashion Before making a purchase, the buyer should be provided with all the information they require in the product description. The buyer said the item is 'not as described' - Depop help GB When it comes to print-on-demand service providers, we recommend Printful and Printify. It is automatically charged on the total sale amount, including the shipping costs. As thrifting and more sustainable fashion has become more popular among young people, Depop became the place to go and find great secondhand styles. No, You Don't Have to Pay Depop Fees - Here's How. My plans this weekend include playing The Sims and thrifting every piece from the High School Years Expansion Pack. Depop fees Depop will charge a 10% fee for any sales which have been made through the ' BUY' button, and it's charged on the total transaction which includes the shipping costs. It is best to use natural light, so there is no artificial light affecting the items color and to avoid over-exposure. Hannahb_x. To guarantee that a photo is the right size, take it in square format. Step 4: Link to your social media account and tap on Next. The fee will be taken from your connected PayPal account or the card you are using on your Depop account. Required fields are marked *. Facts to Know, How to Do Bubble Braids? Heres the step-by-step process to start selling on Depop: The first step is going to create an account on Depop. The way you optimize your listing pages can have a huge impact on your sales, so follow these best practices for adding listings to your Depop store. Shoot your item on a clear background to keep your buyer's attention on the item. How to Refund on Depop? Complete Guide 2023 - After SYBIL Depop is an excellent marketplace on which to launch a business or sell products on your own to generate extra income. Do thorough research on your item if you are unsure of its authenticity. Enter all information that you have about an item, and write a complete description. Its a critical step in completing the transaction and confirming your eligibility for Depop Seller Protection in the event of a dispute. Answered 2023, Can You Get a Gel Manicure While Pregnant? Selling your items on Depop is a simple process. I checked my last conversation with the seller and the last thing she said is that she refunded my money but still needs to ask for a Depop refund before she can send it and that was 10 weeks ago. How to Wear Midi Dress 2023, What is Depop Seller Protection? If so, then you may have thought about selling on Depop. OneShop is a financial technology company, not a bank. But still, no matter how easy it is to start selling on Depop, selling on any platform for the first time may seem confusing at first. Aside from claiming that an item is authentic when it's not, Depop's guidelines prohibit selling fake or counterfeit items. This content may be old or outdated. Use the three tips below to reduce return requests and boost sales! Or, do you have a collection of handmade products that you'd like to start selling? Cookie Notice This makes a lot of sense because you will be able to issue refunds to customers who used Depop Payments even if your overall balance is low. Have you bought anything and paid for it via paypal since the refund should have gone in? Once youre logged in, click on Sell from the top right side. I went to the bank to get it checked and they confirmed that no refund was sent to my account. Depop has made itself known as the fashion marketplace of Gen Z. Things To Know, Does Face Waxing Loosen Skin? When that fails, a return may be requested. You must follow selling regulations as a registered business using Depop. This may result in giving a refund to the buyer. - Offer refunds without leaving the app. As a seller, you might want to cancel order on Depop if there is an issue with the items being shipped, the delivery schedule, or if the customer requests it. A listing page is where the customers view a product. As a seller, you want to create the best buying experience possible. This includes inaccurate statements of sizes, colors, flaws, counterfeit, condition, missing items or incorrect items. You should do this within the allocated time frame to show that you are an honest and responsible seller. Shipping is a crucial part of finalizing your sale. However, pricing your item right doesn't mean that you should compromise your earnings. This is because stock photos are already created for marketing purposes. Step 3: Fill out the basic details and then click on Next. What Is Buyer Protection and Why Do I Need It? - MUO So do you know, We found 15 urban outfitters alternatives that are just as edgy, fun, cool, and most importantly, way kinder to the, Your email address will not be published. This will help buyers feel confident buying your item. The right price for your product does not, however, require you to sacrifice your income. Buying an item on Depop is a simple process. A Beginner Guide, Why is ASOS So Cheap? You must conduct a search for the specific transaction that the buyer made on the Summary page. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. Any other method of sending Depop refunds can be a surefire way to be conned. However, whether you choose Depop Payments or PayPal, you always need to issue a refund from the original transaction to a buyer. Answered 2023, Can You Get a Gel Manicure While Pregnant? Depop is a peer-to-peer social shopping app based in London that first launched in 2011. Lets dive right in. You should respond within 24 hours to resolve it quickly before asking for Depop's help should you unsuccessfully find a resolution with the buyer. Click the ' Refund ' button. Upload as many pictures or videos as you can, so buyers can see your item from all angles. You can also describe regular items to fit trends (although remember to be honest). Depop charges a 10% commission for every sale made through the BUY button. In this article, weve shared many important things you must know before selling on Depop. Create Clear, Complete, and Honest Item Descriptions, Uniqlo Return Policy 2023: What You Need to Know, How to Wash Zara Leather Pants? Buyers may message you with questions about items they are interested in. However, if you intend to dropship your print-on-demand items, Depop does have restrictions on what is allowed on their platform. This makes a lot of sense because you will have the ability to refund the buyers who paid through Depop Payments even when your overall balance is low. Leave the Archive. Take a picture using a square format to ensure that it is sized correctly. There are millions of items for sale on Depop. When it comes to print-on-demand service providers, we recommend Printful and Printify. You will enjoy the novelty that Amazon brings you if you want to try clothes on without having to pay first; read more about it here. I've looked and there is no refund button? If the seller is unsure of how to proceed, you can always outline the steps for him to follow since I will do so in more detail in the following section. Listing is fairly easy on Depop. Please read rules before posting. You can also use DoNotPay to solve the following: That's it! In case something goes wrong, youre protected by PayPal's Seller Protection. Depop will then conduct an evaluation to see whether your item is significantly not as described. Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. It happens when selling products, sometimes items dont work out for your customers, and you have to issue a refund. On Depop, a common issue for sellers is that customers request a return. Step 6: Now tap on List your first item. Step 3: Now tap on the 'PayPal account'. However, since this is not the case, it becomes more difficult to cancel the order because the seller might have already sent the item and you are unaware of it. The shipping address listed on the Depop receipt is where the orders must be delivered. Here you can learn how to process returns using Depop Payment and Paypal. Now, don't waste time! When you make a purchase using links on our site, we may earn an affiliate commission. Depop also functions much like a cross between a marketplace and a social media site. Here's everything you need to know about the app. Inflation is a standard economic process. Aside from checking the prices of the same item in the market to get a reference, you can price your listing correctly by matching its price to its condition. For this example, were going to create an account directly from their website. Items are usually secondhand or homemade. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc.