As an Expert, whether you work full-time or part-time, you introduce people to the exciting world of Apple, having meaningful interactions, offering customized solutions, and turning curious visitors into loyal customers. Apple specialists must have a deep knowledge of all things Apple. pour nous faire part du problme. Apple Specialist Interview Questions and Answers. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple. Si continas viendo este mensaje, With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder. Copyright 2023 Apple Inc. All rights reserved. When a customer becomes an owner, its the beginning of a relationship. In Apple Retail, we help each other grow within our roles and beyond them. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. Reasonable Accommodation and Drug Free Workplace policy, Find available TechnicalSpecialist roles, Learn more about your EEO rights as an applicant. Theres the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. I came in with no tech experience and Im doing great, thanks to the training and my team.. About 57% of technical specialists have a bachelor's degree. At Apple, were not all the same. As mobile devices become more complex, technicians will be needed to repair and maintain them. Specialist: Part-Time Find available Specialist roles Manager Find available Manager roles Part-time roles for full-time lives. Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. As businesses become more reliant on technology, the need for security professionals will continue to grow. per informarci del problema. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. excuses voor het ongemak. real person. To view your favorites, sign in with your Apple ID. Youll also build relationships with the local community and its businesses, creating an atmosphere where all are welcome. We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. At Apple, base pay is one part of our total compensation package and is determined within a range. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Come eager to listen and learn from your team, your mentors and your customers. United States Department of Labor. Here are three trends influencing how Apple Technical Specialists work. Learn more about your EEO rights as an applicant (Opens in a new window) . to let us know you're having trouble. The entire store team benefits from your commitment to providing the best care for customers. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and deliver technical training. Responsibilities for technical specialist. questo messaggio, invia un'email all'indirizzo Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Learn about Apple Support Advisors. They will also learn about the software and hardware they will use on a daily basis. Lamentamos pelo inconveniente. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. They use these skills to identify and resolve issues with software and hardware. As a specialist, you may work with a team of software developers, project managers and other specialists to create a new software product. They may also be tasked with selling, marketing, and demonstrating the companys products and services. envie um e-mail para Youre knowledgable about Apple products, and you have an aptitude for helping others. Everyone brings something different to their work, and Tom brought creativity and technical experience. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. They may also earn additional compensation in the form of commissions and bonuses. They evaluate technical programs, develop application designs and web pages, provide customer service for programs and applications, and train customers and staff in . You always meet, and at times exceed, your established performance goals. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. Related: Apple Technical Specialist Interview Questions and Answers. This requires a lot of testing and coordination between different teams within Apple. See if you qualify! Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Product specialists interface with project managers and clients to determine a product's future direction. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Apple benefits help further the well-being of our employees and their families in meaningful ways. Thats why we offer a wide range of benefits for all our full-time and part-time team members. Apple specialists can capitalize on this trend by becoming experts in Apple products and services. They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. Apple is a drug-free workplace. Programming of application code. By helping Apple maintain strong relationships with customers, you are instrumental to our success. As a friendly voice of Apple, I want them to feel like theyre part of our extended family. Certifications & Licenses: Certifications prove your skills and qualifications to current and potential employers. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. They may be required to work evenings and weekends, and some positions may require travel. The work environment for an Apple technical specialist is usually in an Apple Store. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. Or you could make that all possible with work in training, communications, or leadership. At other times, you refer customers to support team members who get them up and running again. Youre supporting people. Learn more (Opens in a new window) . United States Department of Labor. Your communication skills can help you to convey information effectively and build strong relationships with others. Technical Expert Atos - New York, NY Performs troubleshooting and diagnosis of iOS and macOS devices Performed fast-paced hardware repair with high accuracy Quickly establishes rapport and provides recommendations Mentors teammates on new products and strategies Creates highly detailed documentation of issues Learn more about your EEO rights as an applicant (Opens in a new window) . Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. Help manage Apples service and support products, including AppleCare+ and AppleCare Protection Plan. As devices become more complex, so too does the software that runs them. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Get discovered. Montgomery Street, San Francisco, CA 94105 (555) 432-1000 resumesample@example.com Professional Summary I am a dynamic, highly motivated professional with over 10 years of experience in customer service and sales, as well as technical support and operations. Read stories of people bringing their personal values to life in Apple Retail. Pro Workflow Video Expert. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy, and Program Management. A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. It offers the opportunity to work with cutting-edge technology and products, and to help customers get the most out of their Apple devices. Looking ahead for Apple. Here are three trends influencing how Apple specialists work. With that in mind, Carissa is focused on providing career opportunities for more people than ever. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Disculpa Apple Technical Specialists are responsible for providing technical support and training to Apple customers. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. scusiamo se questo pu causarti degli inconvenienti. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Well match your donations and contribute US$25 for every hour you volunteer. You are hands-on, enjoy a challenge, and are naturally focused on planning and prioritization. Nous sommes dsols pour la gne occasionne. On this team, youll share your passion for Apple products and services as you build relationships with customers, partners, or program members. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level.
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