The customer reached out to us via email on Nov. 26 and then again on Nov. 29, this time via Instagram. Watching our pups age can be really hard. The Honest Brand Reviews staff works together to help bring you the information you need to make the best shopping decisions. Hi Bonnie, Thank you for making PetLab a part of your beloved pet's life. I went to the website a few days ago and tried canceling my subscription using the site tab to cancel any future shipments of the product. I left a negative review on trust pilot and NOW FEEL AS IF I AM BEING HARRASSED BY THE COMPANY. Buyers report of a youthfulness that type Joint Chews brought around for their pups. If you have the same problem I did, I would you to the two things that we're using because they're working good for both of my dogs. All the best, PetLab Co. So far, so good. Copyright 2023 Consumers Unified LLC. I got the salmon bites one time, and I like those a lot too, but I don't get those on a regular basis. All the best, PetLab Co. His little wiener dog was tortured, didnt have any hair on its back end. We want your dog to live a longer, happier life. 128 total complaints in the last 3 years. If your pet has, or you suspect your pet has any medical condition, you are urged to consult your veterinarian. Helps maintain your canine companion's inflammatory response. But more than that, he loves them. Your registered letter of cancellation will be sent directly to PetLab Co.. You don't have to do anything else. PetLab Co. is not intended to diagnose, treat, cure or prevent any disease. We'd like to speak with you further about this. We've helped over 1 million people reduce unnecessary spending. BBB Business Profiles may not be reproduced for sales or promotional purposes. You can cancel your prescription at any time by emailing contact@thepetlabco.com. and choose Cancel Your Deliveries under Stop your regular deliveries. Get Free Shipping! They are the founders of Petlab Co ., a direct to consumer (DTC) pet supplement. If she needs any further assistance, we are happy to help. Didn't receive my order, but they did replace it. here Theres no fee to become a subscriber. Gucci is our eight-pound Chihuahua and she's 14 and a half years old. Based in New York City, NY, the brand is committed to providing pet owners with only the best in qualitybecause thats what its team wants to give to its very own pets. Were independently supported by our readers and we may earn a commission when you buy through our links. My email is ************************* which is what the account was created under. Another popular product on Chewy.com is Dental Fresh Advanced Plaque & Tartar Water Additive for Dogs. We are sorry that the customer experienced issues connecting with us. I have jars that have not been used. Also, the shipment comes fast. We want to clarify that we have not been repeatedly reaching out to this customer, and we have only reached out once by phone and then we sent one follow up email as well on 11/1/2022. How do I manage or cancel my subscription. Month by month works better because you don't know when they're going to cross the rainbow bridge. method. Who has time for that? He doesn't get a whole lot of treats because he's got a really sensitive stomach, but he can eat those from Petlab and not even mess his stomach up. Cannont find out if my order has been sent or not. You can Change Frequency from every 2 week to every 6 months if your current delivery schedule isn't just right. Our accounts portal for subscribers will allow you to easily adjust shipping Ive got four friends giving their dogs joint chews now. your pet will stop their supplement intake! Hi Liz, Thank you so much for giving our products a go. Made with scientifically researched and backed ingredients like Vitamin E and Resveratrol, Vitality Pro is a safe and natural way to keep your pup healthy. I've no pet.9/22/22 $64.71 10/6/22 $40.40 10/19/22 $39.30. Hello YP,We are sorry to hear about your pup and hope that they are doing well now. With age, comes osteoarthritis or ligament degradation that causes them to slow down faster than they should. It's that easy. We did have some technical issues with our customer account portal during that time that *** have contributed to the customer's difficulties. Your submission has been received! Also, the customer service has been very good. Take a read through my PetLab Co. review to learn about the brand and its bestsellers. I didn't quit . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We will be reaching out to you shortly. Date of experience: April 06, 2023 Reply from Petlab Co. Apr 11, 2023 Hello YP, We are sorry to hear about your pup and hope that they are doing well now. Skip or cancel any time We'll send you a reminder before each delivery. Shipping is free on all orders, even for nonsubscribers. From our research, PetLab Co. products certainly do. At Xpendy, it is possible to complete the cancellation with only the subscription holder's name and address. Ill also cover customer reviews, promotions, and FAQs to help in your decision. Before I jump into some of the brands best-sellers, my PetLab Co. review will fill you in on some highlights. I was a little leery purchasing them because it was just a Facebook ad. When it's time to go outside and potty, he looks up and goes. If you prefer, you can call us at 1-702-827-4738 to speak with one of our Customer Care agents. If you would like to change your subscription payment method then you can do Thank you so much for your feedback! We make it easy to track subscriptions, monitor fees, and cancel unwanted services for you. I got an email from the founder, asking me what I thought about the product and that impressed me. Our Enjoy reading our tips and recommendations. I have a dog that I rescued 10 and a half years ago. It's rewarding to hear that we delivered outstanding customer service to you. Helps with itchy ears and head shaking . Join Our Mailing List For Pupdates & Access To Special Discounts! Then we will refund your money. Not intended for human consumption. Headquarters Regions Greater New York Area, East Coast, Northeastern US. on the button next to Pause subscription for a month, this option will If your pet has, or you suspect your pet has any medical condition, you are urged to consult your veterinarian. I want my subscription & account CANCELLED, not just listed as inactive. *Results May Its like, I'm ready for my treat. When I didn't give it, my husband happened to be sitting on the couch, reading something, and Jack-Jack went over to him, jumped up and put his paws on the couch. There are possibilities to cancel a subscription or contract before the end date. Many reviewers go so far as to state that "if they made a human version," they'd take it! Keep in mind that from the moment the letter arrives at the provider, they have 10 working days to process the letter. tracked it back to a partner that was unable to follow through with delivery. But my younger dog is picky and wouldn't take the oil medication. Thank you, BBB for your assistance. What if my order gets lost? Our records do not show any attempt by the customer to reach out to us either by phone or email prior to an email message we received on 12/5/22. Your letter of termination will be signed for you automatically. Phone Number +1-702-827-4738. I thought I'd it because I know it would be 1,400 to have his teeth cleaned. You can buy products with or without a subscription, but members save 25% and get other benefits. Managing finances can be hard. Their Vitality Pro formula is made for all ages and breeds and can help maintain general health including cardiovascular function, visual function and a healthy immune system. Nea Pantry is a freelance writer living in downtown Toronto. You will receive an email confirming your changes and/or cancellation. Please note: you dont automatically create an account by subscribing to a Thank you for giving us an opportunity to help your dog. On Sunday, January 8, 2023 I cancelled the monthly subscription, requested a refund and a return authorization so I can send the products back. Hello Miss Carolyn Tinsley,We are sorry to hear that you didn't see the desired results in your pet. Their customer service phone number does not work. Petlab Returns Eligible for Refund or Replacement This item is non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement. Call in pets at home. to read our data retention policy. BBB Business Profiles are subject to change at any time. Message us below or if you prefer, call us at 1-702-827-4738 to speak with one of our Customer Care agents. Medical conditions can only be diagnosed by a licensed veterinarian. Three of my friends, since I got the product, also have ordered the product and their dogs had the same reaction as mine. If you would like to amend your subscription all you need to do is submit your request via this linkhere, and a customer service agent will be in touch to confirm the update in 24-48 hours. The website said I would hear from my request within 2 business days. The company sells a variety of chews, formulas and treats, mainly for dogs. My 7 year old hound-lab mix is literally a new creature in just a few weeks. I hope you got all the information you needed from this PetLab Co. review. She was already on medication but she was still yelping. They answered all of my questions. At first I thought he just needed to adjust but after a few days with the same side effects, I stopped giving them to him. How long it takes to cancel a subscription varies from provider to provider. The Dog Dental Formula has been specially crafted to get rid of that build-upand the best part is theres no brushing involved! You don't want a huge stockpile. He is a Rescue. When can I cancel PetLab Co.? If your product is defective, please contact us below with a picture of the product that you received. is important to be able to cancel or amend your subscription at any time. Hey Steve, Thank you for being patient and for the update. So now, I just use it on Mimi. I've tried the liquid that you squirt in their water and they've been using that to clean their teeth. Chris Masantos dog, who suffered from painful arthritis for four years before she had to be put down, was the reason he developed the brand. *If you have not signed up for an account with the Customer Portal, you will need to create your account first. Tried my cellular network different wi fi and nothing seems to allow to cancel. Gio has been diagnosed with seasonal allergies, and a "skin and coat" supplement was suggested by our veterinarian team. Confirm your choice by clicking on the Cancel Subscription button. She was doing a lot of yelping with her own movements, not to mention when we would touch her. Total waste of time and money. Something went wrong while submitting the form. I started using the dental formula, which has worked out amazing. Chris gives a brief explanation of how the brand started on its About Us page, where he . We'll have a representative reach out to you soon.Sincerely,PetLab Co. PetLab Co. products are made with nutritious, natural ingredients. The allergy chews made my dog vomit. This means that after cancelling your subscription with PetLab Co., the subscription can continue for a maximum of the agreed cancellation period. I'm a little confused as . Am I able to manage, alter, or amend my subscription online? Click Edit I was able to cancel the subscription but wasted $40. Plus, they were not cheap at all. Yes, you can cancel your subscription anytime from your online account portal. *, We appreciate your effort and will try to fix the article. You can update which products you are subscribed to as well as adjust the quantity and delivery frequency. We are happy to hear that the Probiotic Chews are helping your pup. He always smells really bad and he always scratches his mouth. I was able to cancel the subscription but wasted $40.Update: The company did provide a refund. Save my name, email, and website in this browser for the next time I comment. Fortunately, I cancelled that card because I was not getting any replies. Explore your options for other healthy pet food and treats with these top brands: Why not spoil your furry pal with toys delivered right to your door. Manage Subscription Log In To My Account It's Something Else FAQ's Where are your terms and conditions? We use dedicated people and clever technology to safeguard our platform. Shedding Formula (8oz bottle of liquid) supplement, and the Pet Co. Itch Relief Chew (soft chewable 30 count container). Customer care agents are available to take calls during our hours of operation which are Mon-Fri 9am-7:30pm EST and Saturday 10am-630pm EST. Thank you, you have successfully subscribed to our newsletter! I have found 2 different order numbers from this company for my 1 order placed on December 26, 2022: ************* and a Store Order #******* for these items: Product(s): Probiotic Chew - Subscription x 3, Clear Ears Therapy - Monthly Subscription (Bump offer) x 1, 1X Beef Jerky - Subscription (Bump Offer) x 1, 2.5oz Wild Caught Salmon Bites (Free Gift) x 1. Customer Reviews are not used in the calculation of BBB Rating. The first one I got was great. These statements have not been evaluated by the Food and Drug Administration. Hes happy. Can you ship me a sample pack? I am using another product from PetLab for him called Joint Care Chew and he stopped jumping on the couch. It has significantly helped her in her itching and irritation. The vet told me he was probably allergic to numerous things is why I chose this one. The issue should now be resolved for our customers.Our records indicate that we received an email from the customer on 11/25/22 requesting that their subscription be cancelled. Their website is rigged to not work. This policy can also be accessed at the bottom of our website. However, they charged me and I haven't received my order yet. Just like humans, these problems can often be remedied by way of proper nutrition. I ordered PetLabs' dental to add to his water, and MAYBE his dental health will improve before his scheduled surgery! Start your cancellation Select your Petlab Co. subscription, follow the short instructions on screen, then check your email for a confirmation. I could cancel anytime and I didn't want to get roped into something where I had to buy 10 months' worth of products. These statements have not been evaluated by the Food and Drug Administration. I saw the videos and read some of the other comments outside of the website and decided to give this a shot. Upon giving the correct dosage to the dogs, they refused to eat it. We're always here to help and your pup's health is our top priority. Stay pawsome, PetLab Co. I bought this after a seizure & would like to cancel the subscription if I have one. TrustScore 4.5 | 7500 + reviews CLAIM 20% OFF NOW As Seen On Sponsored Content "PetLab provides a supplement that I trust and my patients love to take!" DR. SHAWNA HUSTON, DVM, VET CONSULTANT TO PETLAB CO. We will always endeavor to take payment on the same day each month. We are also refunding the most recent order. Petlab allows returns of unopened products within 30 days for a refund, but it doesnt specify if return shipping is free. To start a return, please contact us below or call us at 702-827-4738. Company Type For Profit. To cancel your subscription with Petlab Co, log on to your "my account" page. I've been using a prescription given by my vet. When I called to cancel it over the phone, I can prove in my call history that I called twice, 12:05 pm on November 11 and 2:07 PM on November 9th. After the first month, I saw a difference in him. While our website does offer one-time purchase options as well as subscriptions, we never switch a one-time purchase to a subscription. We are happy to hear that the Joint Care Chews and Prebiotic Dental Sticks are helping your 15 year old Chihuahua and that he loves the taste of those. Essential fatty acids nourish dry skin and promote a healthy coat. YOUR EMAIL. Once I got them one of my dogs didn't care for them, the other one it made her really sick. And Im not just talking about humans. PetLab Co. is not intended to diagnose, treat, cure or prevent any disease. When not writing, you can find her in the kitchen whipping up a batch of vegan muffins. Each one is full of natural ingredients like salmon oil, green-lipped mussels (known for their high dose of omega-3s), and glucosamine, which work together to decrease inflammation and strengthen ligaments. The BIGGEST MAJOR problem is the rudeness of nesspresso customer service and the crap delivery service. You'll have to call Petlab Co. at (941) 217-1456. Our records show we did receive a message on 1/8/2023 and did not respond until today (1/13/2023) due to delays caused by the recent holiday season. I however was still getting "your card was declined" emails all the way up to November 11th. Yeah! His teeth have gotten better. One PetLab Co. review reads, I see a huge difference in my 13 year old. It is important that we investigate and document these situations and gather pertinent information for quality assurance purposes and so that we can better serve our customers in the future. To hear more about product effectiveness, I checked out the Joint Chews on Amazon. He took one out and buried it in the yard. I thought my computer was broken, or that I was crazy. PetLab Co. was inspired by one of the most tragic events in life, the death of a loved one. The information contained within this site is not intended as a substitute for professional medical or veterinary advice. If your pet has, or you suspect your pet No PetLab Co. review would be complete without hearing from shoppers, and so here, youll find the results of a thorough web search for only the most helpful buyer feedback. We noticed a little difference in his breath and how it smells. I just want to cancel a subscription that I was signed up for without y knowledge. They progress at a rate 7 times as fast as us, and were essentially witnessing them become seniors in just 9 short years. I purchased this product on ***** My dog didnt like it and it smelled horrible. Contact Email contact@thepetlabco.com. We'd be happy to speak with you further. And once he tasted it, he would eat the other three pieces on his own. And she limps a little like I do when we get up from the couch. 379 every time. The phone number just rings and rings and messages have not been returned. Finally i been asking to cancel my order and get full refund. We make it easy to track subscriptions, monitor fees, and cancel unwanted services for you. Petlabs prices are reasonable, with customers saving the most through its subscription service. A link has directed you to this review. But he wouldn't eat it, so I decided to try these probiotic chews from Petlab. To keep tabs on your package, copy and paste the order number sent in your shipping confirmation email into the Order Tracker on the brands website. Their supplements are made with natural ingredients and treats are packed with vitamins, minerals, and antioxidants to give your pet a new lease on lifewhether thats a healthy smile, a smooth coat, or abundant energy. Your submission has been received! She has been notified of these updates. . We tried that probiotic chew for almost a year. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Check out theBarkBoxsubscription. He lost some of them and his breath is bad. Its location on this page may change next time you visit. page, you will find your currently active subscriptions. He's 15 years old, so he's just got aches and pains like me. the November 9th call recording said to call back during normal business hours- and 2:07 is within their normal business hours. Andrew was also a founder of a well-known Crypto company called Hedera Hashgraph, which raised over $100M and was working with Google and Boeing, among others. Our pets hold a special place in our hearts. Bunch of little lumps and bumps are gone and shes just happier. Its so amazing to see how a simple product can change everything. I got a second order which came late. I used Dental Fresh from Chewy and did not work at all. Were so sorry to hear that your order didnt arrive just as expected. With an average discount of 15% off, shoppers can get irresistible coupons up to 15% off. We break it in half and he gets half of it every day. We have products for Gut Health, Allergies, Dental , Skin & Coat, Treats, and convenient Bundles. Suitable for dogs and cats, an 8 oz bottle of PetLab Co. dental formula is $37.32. Can I cancel PetLab Co. when I move house? It's working and she doesn't have an ear infection anymore. He was always licking his paws and a bit lethargic. I've been using the product on him for almost two months. BBB Business Profiles generally cover a three-year reporting period. We tried other chews, different products from different places, and the videos they have on their website. Once youre logged in to the We are sorry for any inconvenience or frustration the customer. He broke his shoulder or knee when he was just a little baby. Their supplements are made with natural ingredients and treats are packed with vitamins, minerals, and antioxidants to give your pet a new lease on lifewhether that's a healthy smile, a smooth coat, or abundant energy. Happy pet owners write about positive changes in their pets conditions. You can cancel your monthly subscription at any time by emailing contact@thepetlabco.com. Be the first one to find this review helpful. Same question they have on the website for canceling subscriptions. I was delighted by the way the customer service handled everything. All the best, PetLab Co. There are a ton of super beneficial ingredients for dogs found in fish, meat, and dairy, and for that reason, the brands products are not vegan. I also tried the stuff you put in the water for their breath and their teeth, and that seemed to work, but I wasn't as diligent about it. Thank you! I bought two containers of probiotic chews. 3 cards left when people are in including myself and rhen they used another company which sent me a email saying my delivery would be yesterday between 9.30 and 1. . Thank you for entrusting us with your furry friends' dental health.Stay pawsome,PetLab Co. My dog is 14 years old. Please use a valid email. You can return your PetLab Co. products within 30 days of purchase as long as they meet the following conditions: To start a return, head to the Return Portal on the companys site. You also get: Discounts on one-time purchases Free access to expert. On the same day I cancel the order. PetLab Co. Ingeborga 5 reviews GB Dec 1, 2022 Probiotics you need wait forever to arrive! We do follow up with negative complaints because we always want to be responsive to all customer concerns and to be able to resolve their issues if possible. Heres what I discovered: I would definitely recommend opting for the subscription option because of the discount and the fact you can cancel the subscription at any time easily. Want to quickly cancel your Petlab Co. account? Some breeds, like bulldogs, are prone to joint problems, especially in their hips. So, we started trying it. Hey Debbie, We are thrilled to know that you had a great customer service experience! so by contacting customer support via the contact formhere, providing details of your request to change your subscription payment Founders Christopher Masanto. All the best, PetLab Co. Our records show that this customer initially reached out to us on 3/1/2023 regarding this situation, and one of our agents immediately responded by emailing them back the previously discussed questionnaire on the same day. CouponAnnie can help you save big thanks to the 4 active coupons regarding Petlab Co. How can I change my subscription payment method. He still has some yellow tartar, so I'll probably order another bottle of that before long because I'm just about out. We apologize for the customer's experience. Hello Jason,We are sorry to hear that you didn't see the desired results in your pet. We take these matters very seriously and have reached out to get additional details to investigate this further. The size of your dog will determine how many chews they need each day, see the below chart for details: Get your pup feeling better with 1 tub of 30 chews for $37.32. I was getting so frustrated and kept researching the causes and cures. I have tried a pc , my phone, a laptop a tablet on several days thinking it might have been just a temporary glitch. We have cancelled the customer's subscription and deleted her account from our system. Its product lineup is fleshed out with amazing products such as: These solutions can help aid your pet when suffering from allergies, yeast, bad breath and mobility issues.
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