If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Clipper cards are accepted on BART, Caltrain, Muni, For more information, visit Sales and Service Locations. The most you can load online at any one time is $255. Main Fax Number: (415) 536-9800. Choose to stay logged in or to log out. Per VTA Board Approved Fare Policy: Convention Passes are available only to Conventions/Hotels and not valid on Highway 17 Express. Select Clipper card and follow the instructions to add a card and load value. Passes Log In | Clipper Clipper Card Transit Office Monthly Pass: Marin Local 31-Day Pass - $80 Marin Local 31-Day Senior/Disabled Pass - $25 Split Payment Option: Yes Transit Office; Clipper Card Metrolink Los Angeles Web: www.metrolinktrains.com Tel: 800.371.5465 Services: Rail Forms of Payment: Cash, Debit/Credit Cards, Checks Ways to Pay: Ticket Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must activate my clipper card properly Log in to your Cilpper account with the email address we have on file and provide an updated email address. Youth (18 years and younger Accepted by all of the Bay Areas 20+ different transit agencies, your Clipper card holds cash value, If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. For more information about eligibility, how to apply, how to renew and how attendant cards work, visit 511.org. Monthly - Adult (ages 19-64) | SFMTA When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Passengers with a valid Paratransit ID Cardreceive free rides on VTA Local, Express bus service and Light Rail. Open the Clipper app and select the card you want to set up for Auto-Reload. If the balance on your card The same Clipper card must be used when tagging from local to express routes. And you can do it anytime. Fares bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Whether youre going to festivals, movies, parades or other leisure destinations, the 8-Hour Excursion Pass is your ticket to fun on Light Rail! The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Your card should arrive within 5 to 10 days. Clipper Cancellation Form 311 (Outside SF 415.701.2311; TTY 415.701.2323) Free language assistance / / Ayuda gratis con el idioma / / Tr gip Thng dch Min ph / Assistance linguistique gratuite / / / Libreng tulong para sa wikang Filipino / / , Copyright 2013-2023 San Francisco Municipal Transportation Agency (SFMTA). How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Total dominance: Steph Curry breaks NBA Game 7 record, leads Warriors over Kings, How did $300 disappear from our Clipper cards? If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. What happens if I tag on, but I change my mind? Lost or stolen Day Passes or Monthly Passes shall not be replaced. When does the new 31-day pass become active? If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. How can I set up my card to automatically reload? However, you will need to register your card as part of the process, if you havent already done so. The following MTC programs are designed to ensure compliance: MTC is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Skip top navigation. Re- funds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. The card needs to communicate with the servers, so that might be the issue. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. To order a Clipper card, visit Get Card. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Why wasnt I notified this would happen? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Lost or stolen Day Passes or Monthly Passes shall not be replaced. Choose to stay logged in or to log out. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Credit card charges are processed immediately. Overview. Picking up your value means loading the value on your card after youve placed an online or phone order. Log in to your Clipper account to add backup payment. (opens in new window). If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. /r/BART is a subreddit for any discussion relating to the Bay Area Rapid Transit system. Is there something else I'm supposed to do? Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Or get a card in person. 7. Can I lend or give my EasyPass to a friend - AC Transit The Clipper BayPass program is designed to measure how an all-system pass could impact travel in the Bay Area. You will need to use this new email address the next time you log in to your online account. You can load up to $300 on a Clipper card. What's the difference between cash value and BART high-value discount (HVD) tickets? We strive to have /r/askSF serve as a reference to SF Bay Area resources. May ride VTA Express Bus service without an upgrade, One pass is good for eight hours from the time of purchase, After the fun, just hop onboard youll already have your pass, Passes are 25% off of the regular Day Pass price from groups of 100 or more., Passes come in multiple day options (1-Day, 3-Day & 5-Day) for varying schedules.. Monthly passes are the most convenient way for regular customers to get unlimited access to Muni service, including cable cars, for a calendar month. Can I have more than one card in my Clipper account? Clipper Card After the end of the sales window, be prepared to pay your fares with cash value. How do I add value to a Clipper card on my phone? Several hours ago, Muni Diaries heard from the folks at Muni that anyone with a monthly pass isn't required to tag their card. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Residents of MidPen Housing properties that are participating in the pilot will be made aware of the program by on-site property management. Select "Transit card" and "Add Clipper card". If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Pay With Why is my Clipper card blocked? Learn more about using Clipper on your phone. The pass is not honored on Highway 17 Express, Dumbarton Express, Caltrain and Sports Service. Just load it with any combination of cash value and discounted passes. For Conventions/Hotels only, the Convention Pass is just the ticket for savings and unlimited rides on VTALight Rail andbusduring any convention, seminar, meeting and other large gatherings. Ask Amy: I put a security camera in my room, and what I saw was creepy, 'Total dominance': Steph Curry breaks NBA Game 7 record, leads Warriors over Kings, Ask Amy: My fiancee's family says I'm not invited, and she's going without me, Dear Abby: The reason her fiance hid his phone was something she never guessed, Harriette Cole: My friend's mom didn't recognize me at my job, and she was very rude, Kurtenbach: Game 7 is likely not win-or-go-home for the Warriors it's win-or-break-up, Warriors' Kerr reacts to Giannis' comments on success and failure: 'He's so right', Miss Manners: I don't want to hurt the bride, but I have qualms about the wedding, Do Not Sell/Share My Personal Information. I'd probably go to a ticket Your session is about to expire due to inactivity. You can load a Monthly Pass on your card, as well as cash value for Single Rides ora Day Pass. Once you set up Auto-Reload, we need to confirm your payment method is valid. Pay With Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. WebClipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 MondayFriday 7 a.m.7 p.m. Saturday 7 a.m.4 p.m. You can use our automated phone service 24/7 to But if you tag off, Clipper will return the difference of $6 to your card. Otherwise, you will be logged out automatically. Lost or stolen Day Passes or Monthly Passes will not be replaced. Coins You can use any U.S. coin up to $1.00 in value. You can also add value through the Clipper app. Clipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. You can always contact Clipper Customer Service with general questions about Clipper. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. If your card just doesnt work, call Clipper to check your cards status and request a replacement. It's simple, saves you money and you can start anytime of the year. Insert them one at a time. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. What if I buy a new 31-day pass before my current pass expires? Download and follow the instructions on the application, and your Youth or Senior Clipper card will be mailed directly to you. A Clipper card makes iteasy and affordableto ride VTA withfree two-hour transfers. WebWhat should I do if my card is lost or stolen? For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. For questions about Clipper BayPass policy and program management, please contact: William Bacon, MTC Monthly passes can be purchased on yourClippercard or on the appfor the current month from the 1st 16th via the appor at anyClipperretaileror at a Ticket Vending Machine located in every Muni Metro Station.
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