Wunderkeks just lost someone who was a loyal customer! Find helpful customer reviews and review ratings for Wunderkeks Fresh Homemade Gourmet Cookies - Dozen Handmade Cookies, Individually Wrapped Hand Baked Cookie Snacks - Delicious Homemade Treats Made with Real Butter (Everything Cookie - 1 Dozen) at Amazon.com. They hit $100,000 in monthly sales in May and nearly $300,000 in December. "We're not going to get overwhelmed," he said. They don't use any preservatives, premixes nor trans-fats in their products. %PDF-1.5 They are rich chocolate cookies with a touch of malted milk flavor and white chocolate chips. These cookies are delicious!! This order was for a ****** and I want a refund or my shipment asap. It took us a while to figure out what our purpose as entrepreneurs was: it was to enable the creation of SAFE SPACES. Rr b 4 rr4lm. Founded in 2012 in Guatemala City, and now baking their cookies and brownies in Austin, Wunderkeks is based on the idea . Founders Hans Schrei and Luis Gramajo are the dynamic duo behind these #bestcookiesever. The brand started showing its true colors, literally and figuratively; you could see it in our socials that were soon flooded with dinosaurs in tutus, disco balls and, more importantly, pictures of us, clearly, freely presenting ourselves as a family. The Best Chocolate Chip Cookies Ever! TheLoveLoud Foundationis a catalyst to bring communities and families together to help ignite the vital conversation about what it means to unconditionally love our LGBTQ youth. I wont be ordering from this business again, this is a very bad experience. How is this legal? * Inside-Out Chocolate Chip Cookies - The. As people shopped online during the pandemic, direct-to-consumer brands became the stars. Stay up to date with what you want to know. Bootstrapping a company means the founders do not take equity investment or venture capital. These cookies are so soft, and filled with so many chocolate chips! And no way to reach a live person. Loved how the Wunderkek cookie had a very slight crunch on the outside and soft gooey texture on the inside, the richer chocolate chip flavor the chip to cookie ratio, just everything! TexasRealFood, Inc. All rights reserved. That's sugar overkill and it's not needed at all! So, if you want some delicious bonding time with your kiddos, the make your own cookie will certainly be a hit. They can literally fill an entire UPS truck with all these goodies! BBB is here to help. Track macros, calories, and more with MyFitnessPal. Special Thanks to Wunderkeks for Sponsoring this video!www.wunderkeks.comMY COUPON CODE: https://glnk.io/5y1k/keremzephaniahThis review is my honest opinion,. O, Reviewed in the United States on January 31, 2021. I tried calling the company, using the number on their website, number doesn't work. An order was placed with Wunderkeks on 02/08/2-23. In April 2020, they moved Wunderkeks' website from Squarespace to BigCommerce and purchased Facebook ads. As a matter of policy, BBB does not endorse any product, service or business. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Promote your listing with ads to drive sales. *** stated the company put a restriction on the package and they would need to speak with them, however they did not list a phone number for either myself or *** to contact and are refusing to answer any follow up correspondence. They don't reply to any online customer issues, and when I checked their FB page today, it was all about celebrating their anniversary, and, as is typical, pics of the two owners promoting themselves. As we do offer fast delivery services our cookies are baked and accounted for allocation very quickly, the window for us to make changes within your order is very limited! *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. These cookies are delicious!! The cookies arrived melted, they were chocolate chip, and broken. Individually packed for an on the go lifestyle or unwrap them, put them on a plate and your friends will think you became a baker overnight. They woke up Monday morning with 700 orders. Edit business listing, add photos, video etc. Meanwhile, Schrei aims to keep growing at a steady rate. https://wunderkeks.com/ Industries Retail Company size 11-50 employees Headquarters Austin, Texas Type Privately Held Founded 2007 Specialties Cookies, DTC, Online Retail, Cookie Dough, and. The stickers are a fun bonus for the kids! Complaint Type: Problems with Product/Service. At Wunderkerks, Therefore, I must say that these cookies are. I highly recommend these for anyone who enjoys high quality sweets at a value price. We created Wunderkeks from our belief that consumer products, specificly food, and beverage, are the new external signifiers, and as such, brands have the power to become symbols of allyship and markers of safe spaces for the next generation of consumers. (THNKS) $39.00 Red Velvet White Chocolate Chip $39.00 Double Peanut Butter Cookies $39.00 The Everything Cookie $39.00 Grandma's Oatmeal, Raisin and Nut Cookies $39.00 02/18/2022. Reviewed in the United States on May 14, 2021, Reviewed in the United States on October 14, 2021. The brand started showing its true colors, literally and figuratively; you could see it in our socials that were soon flooded with dinosaurs in tutus, disco balls and, more importantly, pictures of us, clearly, freely presenting ourselves as a family. It's time that we reveal our secret; here is what goes in every cookie we make! Wunderkeks is a local bakery that is known for providing the "best cookies ever!" Oh, you should see how their orders pile up every day. Jul 15, 2022. "Unless, of course, a Kardashian tweets about us but fingers crossed they won't.". During time off from his job at Procter & Gamble in December 2010, he was inspired by those fond memories to make a different type of cookie for each day of Advent. Read honest and unbiased product reviews from our users. This year, the company plans to raise its first round of seed funding. I'm still trying to get a refund from my order placed on 10 June 2021. I chose to heat mine up and that made it a little better. Are you a customer or the owner/manager of the business you'd like to add? You can easily claim your business to unlock and access your dashboard where where you can get total of your business listings. All products are handcrafted in their commissary in Austin, Texas, where nuts, milk, eggs, soy and other allergens may be present. Choose how you want to sign up for TexasRealFood. bestseller Red Velvet White Chocolate Chip (67) $39.00 / Box of 12 Add to Cart! See details. Nutrition facts? All Rights Reserved. They are a bit pricey to just buy on a regular basis but i can see buying some for special Got tired of seeing the advertisements anout these cookies so we decided to give them a try. Twice via the website and twice trying direct email. The Wunderkeks Best Chocolate Chip Cookie Ever cookie, in particular, is this journalists favorite and it truly lives up to its name. We don't expect anyone to offer everything for that there's Amazon.". Wunderkeks is an LGBTQ-owned online cookie bakery by co-founders Hans and Luis that is based in Austin, Texas. What incredible flavor. I got everything cookie, Easter cookie and the Easter brownie - which I do not want. In 2019, Schrei got an entrepreneurship visa, and the couple moved to Austin, Texas, to relaunch their business in the US. No more store credit. Schrei created his mail-order cookie company in 2011 and bootstrapped the business, meaning he funded it without taking venture capital. Markos Papadatos is Digital Journal's Editor-at-Large for Music News. They taste good all gooey out the oven or cold out the plastic. /Length1 80176 Have you ever asked yourself, "How much weight can I lose in a month?" Digital Journal is not responsible for the content of external sites. >> Come along as Kieran taste tests this cookie and gives an honest five year old little girls review. Remember, they ship nationwide! I emailed what happened less than 5 minutes after the purchase and they wrote back a canned response:We are so sorry this happened! From Add to Cart! Every once in a while, there comes a story that simply needs to be told. joy, delivered, baked fresh, in a pink box! Top editors give you the stories you want delivered right to your inbox each weekday. Wunderkeks | BestCookiesEver! Customer Reviews are not used in the calculation of BBB Rating. Hans and Luis have had a thrilling couple of years. They claim: The Best Cookies Ever are now shipping nationwide from our homebase in Austin, Texas!So if you were interested in purchasing from this place watch the whole video!New Videos Every WeekLike, Comment \u0026 Subscribe ig @JDEVINCI tiktok @therealjdevinciLink to cookie shop: https://wunderkeks.com/?fbclid=IwAR1CyuzWsITQfMz02Dr8-2hp4xA0toknlj7YVtghjRIWiuO3w_-lEWcbouYOther Cookie Reviews From me:BANG COOKIES REVIEW SHIPPED From New Jersey to Los Angeleshttps://www.youtube.com/watch?v=hl_iWS1-af0J DEVINCI tries Levian Bakery New York's Famous Cookieshttps://www.youtube.com/watch?v=7uZlcnnt7eQ\u0026t=19sFor bakeries interested in sending cookies: facebyjdevinci@gmail.com Digital Journal has the scoop. Wunderkeks Hans Schrei bootstrapped his cookie brand, Wunderkeks, and hit $1.3 million in revenue in 2020. I would like a refund or for the correct brownie to be shipped to me, but unfortunately I cant reach anyone. 24 hours later I received shipment tracking followed by an email stating the address change was not allowed as they already shipped my order and asked me to contact **** I emailed back after contacting *** who stated it would be over 80 dollars to change the delivery address, but that they hadnt received the order, the shipping label had only been printed by the company. If you love chocolate go for it 80 percent of the cookie is chocolate, very sweet and you have to bake it for 5 min before you can eat it. I got this surprise box of cookies as a gift and it totally made my day! ; theyre huge, gooey, and so flavorful! "When the summer started, the tide started receding, so all of the mess that we needed to take care of started to show itself.". |>MkSVi{|?BQm"_Q#Bwr UC#^aE o|@]KG@tFGz#c/8B(m#TEW$~Tq#YrZV*BUbR{Zhar;%8?MxBdF%cIlny:L%DS>$\}bp. Lack of communication and customer service is a huge turn off! Schrei detailed his entrepreneurial journey, from moving to the US and selling cookies at farmers' markets to going viral on Twitter and reaching $1 million in revenue. Initially I had an issue because I never received an email that my items were shipped when I was promised free two day shipping when I order two dozen cookies. Wunderkeks Fresh Homemade Gourmet Cookies - Dozen Handmade Cookies, Individually Wrapped Hand Baked Cookie Snacks - Delicious Homemade Treats Made with Real Butter (Chocolate Chip, 1 Dozen (12) by Change Write a review How customer reviews and ratings work Top positive review All positive reviews Amazon Customer They weren't bad stream (927) $39.00 / Box of 12 Add to Cart! Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Upon receipt of the cookies I noted that they were not packed properly nor did the box have any ice packs since the heat was intense. "We had a very poor strategy, but since we were growing, we didn't see it," he said. Now based in Austin Texas, these delicious cookies are playfully packaged and delivered nationwide, so you can join in on the fun, right from your doorstep. Unfortunately after an order is placed the order goes directly to our kitchens! Some of the greatest cookies I ever tasted in my freaking life! I love the packaging too and the cute stickers it came with. 2023 Wunderkeks LLC. The cost of my order was $50.21, my order number: ******, I would like a refund! With exercise demos, workout routines and more than 500 recipes available on the app, MyFitnessPal gives members a wellness roadmap for anything from the best fat burning workouts to healthy foods to eat. I found it best to heat them up in the oven because it makes the chocolate chips melt in your mouth and top them with ice cream. I decided to give Wund. This order was never delivered, I initiated ALL communications with YOU, received NO communication in return, and you blamed **** they blamed YOU, but all I received was poor service, no resolution and someone who would have been a great customernever again, just take care of my refund. Growing up in Guatemala, Schrei always baked cookies with his mother and three siblings at Christmastime. I get the order today and its not what I ordered. Or send the package back to me, so that I can throw it away since I paid for it! A FYI for Wunderkeks if a business has excellent customer service you will have a customer for life, bad customer service it will spread like wildfire, I alone can reach over 100 people. Product details Item Weight : 4 Pounds Manufacturer : Wunderkeks LLC ASIN : B097NMS2JX Read more about our external linking. It wasn't until a good friend introduced us to Jeff Furman, one of the minds behind Ben & Jerrys, who agreed to join us as an advisor. But Schrei and his team of 16 employees didn't have the infrastructure to keep up. They also discovered that some discount promotions were losing them money. Reviewed in the United States on August 4, 2021. I would definitely order again. He is a seven-time consecutive "Best of Long Island" winner, and in the past three years, he was honored as the "Best Long Island Personality" in Arts & Entertainment, an honor that has gone to Billy Joel six times. Today I'm back with another video searching for the World's best cookies, and ofcourse you know my favorite the chocolate chip cookie. I ordered the everything brownie. I contacted the company immediately after placing the order requesting to change the address. I microwaved the cookie 10 seconds as suggested by other reviewers, perfectly warm and gooey! And even better, they also offer DIY cookie doughs and other treats like brownies and snickerdoodles. The total cost was aroudn $64.95. Very easy: a treat is an opportunity to be vulnerable and say how we feel, ask for what we need. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I love that the cookies are individually wrapped, it keeps them nice and fresh. An untimely 2021 software update threw the world of e-commerce upside down, sending some companies back to the drawing board. Founders don't have to give up equity, so they retain full ownership of the business, but they're responsible for generating the capital necessary to grow it. Excellent purchase! They started a social-media campaign to get people to buy their cookies online; it generated about 50 orders that weekend. Still no cooling packs were included so once again the cookies were melted! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This has been going on since early June. Particularly impressive is the fact that there are no shortcuts, no premixes, and no preservatives; furthermore, they are made in a kitchen as opposed to a factory. I complained to the company about the condition of the cookies when they arrived and that the cookies were not good. How does this food fit into your daily goals? They dont have a phone number so emails should be responded to in 24 hours. Papadatos is a Greek-American journalist and educator that has authored over 19,000 original articles over the past 16 years. Now based in Austin Texas, these delicious cookies are playfully packaged and delivered nationwide, so you can join in on the fun, right from your doorstep. And although their online presence is really taking off, their little stand at the farmers markets is still up and running. Percentages are based on a diet of 2000 calories a day. Essentially there is no way to contact this company for any discrepancies and you will be met with either a refusal to respond or an error message when you reach out to them. Hans Schrei bootstrapped his cookie brand, Wunderkeks, and hit $1.3 million in revenue in 2020. For more information on the Wunderkeks bakery, check out theirofficial homepage, and follow them on Twitter and Instagram. Then the actor Busy Philipps, who has nearly 400,000 followers, retweeted them and bought $300 worth of cookies. And finally, our Everything Cookie, a delicious, sugar-coated cookie with dark chocolate, cinnamon coconut, and pecans! Find calories, carbs, and nutritional contents for Everything Cookie and over 2,000,000 other foods at MyFitnessPal And the packaging is adorable! Status: Unanswered. I will never do business with Wunderkeks ever again! We landed in Austin and our little farmer's market cookie business flourished. As a first time customer, Im not liking the lack of communication here. There's added sugar on top and bottom of the peanut butter cookies. I sent several emails and still no response from them at all. His mother hated the mall crowds, so his family celebrated at home, "bunking in place making cookies," he said. Sign up for notifications from Insider! BBB Business Profiles may not be reproduced for sales or promotional purposes. By March, they'd hit $600,000 in monthly sales. NOW WATCH: WATCH: How any business can use live shopping to net thousands of dollars per stream, direct-to-consumer brands became the stars. "If you hit the intersection of innovation and seasonality, you're golden," Schrei told Insider. (Wunderkeks is. I purchased cookies from wunderkeks.com due to all the positive reviews and the company claims that they are the best cookies ever. This is a taste test/review of the Wunderkeks Inside-Out Chocolate Chip Cookies and The Everything Cookie. Wunderkeks is an online bakery born in Guatemala and raised in Austin, Texas sprinkling classic cookie recipes with a modern, fun flair. * Inside-Out Chocolate Chip Cookies - The chocolate is outside and the white parts are inside! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Their cookies are worth checking out, and this bakery earns two giant thumbs up. Please help. Ericgn v3n5 b 4 n 5b.g5 ucnmmm ibhnb5 b. Schrei said they were switching marketing agencies after one spent $500,000 on ads. For 2 dollars a cookie, you won't find a better deal. These were ordered for us from Tay! the feeling of being a kid again delivered! 12% 22% 6% 6% 00/0 22% Trans Fat Og Cholesterol 20mg Sodium 140mg Total Carbohydrate 169 Dietary Fiber Og Total Sugars 12g Includes 1 lg Added Sugars If it weren't for that, these would be the best cookies ever! Entrepreneurs need to be careful about how quickly they're growing, Schrei said. Wunderkeks is an LGBTQ-owned online cookie bakery by co-founders Hans and Luis that is based in Austin, Texas. They are a married couple who picked up their lives from Guatemala and settled into their new home by following the dream of starting theirbusiness. About Us Wunderkeks was created in a desperate search for the sense of wonder most things used to give us as kids. I then contacted the company through their website virtual assistant, as this is the only way to reach customer service. Wunderkeks is an LGBTQ-owned online cookie bakery by co-founders Hans . Founders Hans and Luis are the dynamic duo behind these #bestcookiesever. Product details Item Weight : 2 Pounds Manufacturer : Wunderkeks LLC ASIN : B08SJLZJYC 2022 Wunderkeks LLC. As Digital Journal previously reported, the Wunderkeks bakery partnered with the LoveLoud Foundation, which was founded by Dan Reynolds of Imagine Dragons. This is a taste test/review of the Wunderkeks Inside-Out Chocolate Chip Cookies and The Everything Cookie. In 2020, Wunderkeks generated $1.3 million in annual revenue. I attempted to reach someone in customer service 4X. Wunderkek refused to refund, despite charging me twice, for an item I received only one of. The cookies are large and have a lot of chocolate chips, which is just how we like them! I did try one of the cookies and I honestly did not care for them at all nor did my family. :0BHGQ If there is no freedom from leaks then you may witness declining public concern in them as well. So they used the slower summer months to adjust, switched over to Shopify, and geared up for the holidays. . The temperature of the brownies were extremely hot and the brownies were very soft and they were not good either. All Rights Reserved. I emailed to figure out how I could adjust my order to what they do have, if/since I wasnt contacted in the first place to fix this issue. They were pretty good. The goal is to raise an understanding and awareness of the LGBTQ community. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. We're kinda bummed that you haven't made up your mind about trying our stuff, so we got a deal only for you! Create Deals/Coupons, add photos, video etc. % Today I'm back with another video searching for the World's best cookies, and ofcourse you know my favorite the chocolate chip cookie. 2 complaints closed in the last 12 months. Then his partner, Luis Gramajo, joined in 2016. 3 talking about this. The Red Velvet White Chocolate cookie garners an A rating, and it is highly recommended for anybody that enjoys red velvet. We hope you . And furthermore why wouldnt they just at least ship out my partial order and refund me for the other two items I ordered at the very least. I purchased cookies from this company and my account auto populated to my address after filling out the original address I wanted them sent to, my grandmothers as this was to be a Christmas gift. ![W']M {}xEJ+H0:gpN;Gcnh)\JWl7TV(/+-eg2fcNR*2c }|8/eZI0] W>_0]+||B?{z n0IqX7avS*eC* U p:L&qd0km=u&MP-e 2go;E;r>'zh ruU7*yp5&aMk/!+{. I decided to give Wunderkeks tx a try, I was recommended this bakery and saw a ton of facebook ads. They taste good all gooey out the oven or cold out the plastic. sign up to take your tastebuds to flavortown. Greatest Hits Variety Pack $42.00 Super Chewy Cranberry White Chocolate Chip Cookies $39.00 The Everything Cookie (THNKS) $39.00 Crownies $39.00 The Best Chocolate Chip Cookies Ever! For me it was trial and error they are not terrible in my opinion. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They are individually wrapped and were in a Wunderkeks cookie box within another Wunderkeks box. Poorest **************** ever, and your phone numbers are BOGUS. I sent these to my step-mom for Mother's Day and I was visiting the following week and there were still a few left. How? Oh, you should see how their orders pile up every day. BBB Business Profiles generally cover a three-year reporting period. Their aim is to spark a conversation about what it means to love and support the LGBTQ community. / Box of 12. He has interviewed some of the biggest names in music, entertainment, lifestyle, magic, and sports. Americans love markers that transition them into a season, like sweaters and pumpkin-spice lattes in fall something Hans Schrei learned after moving his cookie business from Guatemala to the US. So since I had the credit I thought Id give them a second chance. They were pretty good. The second batch of cookies and brownies arrived. or "How many meals a day should you eat?" Their customer service phone number does not work, and I have sent them numerous emails to ******************************** trying to reach them, no one has had the decency to reach out and acknowledge me and my issue, nothing crickets. And the packaging is adorable! "We buy socks from the sock company, cookies from the cookie company, wine from the wine company.
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