Login . 1 Noise is one of the most common neighbour complaints Credit: Getty made up of a line of 2 or more trees or shrubs? The resident is a tenant of the landlord and occupies a. ground-floor studio flat located in a block of flats. If its not clear where the boundary is, you can get help from RICS - they work with surveyors who can help with property problems. If you think your neighbour's tree is dangerous, you can report it to the council - for example if you think it might fall over. It forms a post town in the TW postcode area. It might be worth reading Hedge height and light loss. The landlord said it would contact him again in four weeks with an update. Some examples of these are: Complain about a Councillor breaching code of conduct, Complain about a service provided by our partners, Complain about a tendering or procurement process, failure to follow the Councils own policy, significant or repeated failure to provide a service, Copyright 2023 London Borough of Hounslow. He said the matter was urgent and he requested that the landlord take action or evict his neighbour. We could take no more so we sold up and moved, it took us a year to sell. If he's a little bloke, kick his head in and stick his hi-fi up his arse if he's massive, just ask nicely Rather than start a campaign against them which will most likely lead to, http://www.hounslow.gov.uk/index/environment_and_planning/environmental_health/noisenuisance/noise_nuisance_reporting.htm, https://www.gov.uk/how-to-resolve-neighbour-disputes/complain-about-noise-to-the-council, http://www.problemneighbours.co.uk/neighbourissuescategory.html. It said if the resident felt in danger, then he should call the Councils Enforcement team and leave a message and insist that they visit the flat. On 14 April 2020, the resident requested an update from the landlord. We use cookies to ensure that we provide you with the best possible experience on our website. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This guide explains the powers that local authorities have to deal with disputes between neighbours about high hedges, and how home owners and occupiers can complain to the local authority about such hedges. The council can reject your complaint if they think you havent taken all reasonable steps to try to settle your dispute without involving them. Hounslow is the principal town in the London Borough of Hounslow. The resident replied to the landlord later. Get specialist help from a tree surgeon if the roots of your neighbours tree are affecting your home and garden. The landlord failed to follow its ASB policy in this regard. Its also worth finding out if your council can check if the tree is safe - you can find your councils website on GOV.UK. Hounslow gears up to celebrate the Coronation of King Charles III and It is noted that the country was in lockdown during this timeframe as a result of the Covid-19 pandemic which may have impacted on the landlords ability to provide its usual service. The landlords policy says on receiving the initial report, the HO would make an initial assessment to determine a plan of action and to make a referral to the ASB team for Grade 1 & 2 cases. This phone number is Hounslow Council's Best Phone Number because 54 customers like you used this contact information over the last 18 months and gave us feedback . Check if your neighbour will let you throw away the branches - legally they own them. The landlords advice to the resident on 20 March 2020 that his neighbour had been taken to hospital that morning for treatment indicates it had been in communication with his care worker at this time. Sometimes things go wrong and we need to be aware so that we can fix and learn from them. If you rent your home, talk to your landlord about the problem. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check if its protected by a Tree Preservation Order, Check what to do if you think a hedge is too high, Check if you can get help with legal costs. If you think your neighbours tree is dangerous, you can report it to the council - for example if you think it might fall over. Dont include personal or financial information like your National Insurance number or credit card details. If that doesn't work there are other ways you can ask them to stop, for example by reporting them to the council. It explained that the complaint process was not a means for punishing residents and it approached complaints impartially, based on the available evidence. The landlord noted the residents dissatisfaction in its email to him on 24. It said that it wanted to assure him that they were working with the neighbour. Contacting Hounslow Council | London Borough of Hounslow Complaints about pay rise for councillors. The officer will also get other facts that they need to help them decide your complaint. For example, give details of the position, type and height of the hedges trees or shrubs and, if you wish, include a plan. We use cookies to ensure that we provide you with the best possible experience on our website. Hounslow residents are being encouraged to come together with neighbours, friends, and family in celebration of the Coronation of King Charles III and Queen Consort Camilla. Provide the Ombudsman and the resident with further details in relation to its statement that it will explore securing a permanent move for the neighbour as referred to in its 8 April 2022 communication. Around the same time, its HO carried out an Equality Impact Assessment to determine if it was appropriate to take further steps regarding the neighbours tenancy. Keep copies of any letters or emails you send or receive. If someone breaks an abatement order about noise from their home, they can be fined up to 5,000. The risk to other resident was raised as a concern. Bloody ridiculous people have to put up with these selfish sod neighbours! However, there is no evidence of the landlord opening an ASB case, of it referring the case to its ASB team or interviewing the neighbour or his care worker to discuss the allegations. If the council accept your complaint you will most likely have to pay them a fee for their service. Complaining about your neighbour This advice applies to England If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. Phone. If the trunk or main stem of a tree or hedge is on your land, you own it. If they want you to cut your tree or hedge just because they dont like the way it looks, its up to you whether you do the work. The landlord. This is evidence of the landlord failing to follow its complaints process. He said he was concerned about calling the Councils Enforcement team as he did not want to jeopardise his or his familys safety. On 8 June 2020, the resident reported that there had been a burning smell coming from his neighbours flat the day before; they could not breath while. If the hedge is on a bank or in a raised bed the measurement should be taken from the natural ground level. This Investigation will not consider the landlords handling of the events in 2018 as they were not raised as a formal complaint until March 2020 which is more than six months after the events occurred, as the Ombudsman expects formal complaints to be made within a reasonable period of the matter arising which is usually six months. On 30 April 2021, the landlord assessed whether it was proportionate to escalate the action it was taking against the neighbour taking into account his vulnerabilities. On 18 March 2020, the landlord advised that the matter will be investigated as soon as possible and asked that the resident to be sure to record incidents in diary sheets in the meantime. The TW4 postcode is made up of Hounslow West and parts of Cranford, whilst the TW5 postcode includes Heston and Cranford. We got fobbed off or ignored by the council being told it was his right, they couldn't make him homeless. Make a complaint or comment. Call Customer services on 020 8583 2000. I get the feeling they fear this noisy neighbour enough to give him a wide birth but not me. Its an offence to fail to do what a remedial notice requires. This is a simple guide and not a statement of the law. Where a tenant at risk has a support network the HO/HAO should always seek to involve the support agency or advocate in order to assist the tenant in the process. How to pronounce Hounslow | HowToPronounce.com Your neighbour could report it to your local council and you could be told to cut your hedge. What to do if you think your neighbours are smoking weed Once theyve got all this information, the council will weigh it all up. On 14 May 2020, the resident contacted the landlord to report further instances of loud music and banging early in the morning. Police say this cannabis factory discovered in Knowle contained 80 plants. Theyll indicate where the boundary is and might say whos responsible for the tree or hedge. Here is a summary of privacy when using this chat. It said it would provide an update as soon as possible. On receiving the residents report on 6 March 2020, the landlord interviewed the resident and asked him to complete incident diary sheets. Hounslow schools and libraries have announced plans to celebrate the Coronation through a series of free events and activities across the borough. If you have tried and failed to resolve your neighbourly issue by talking to your neighbour you can approach your local council. If the hedge includes protected trees, you might need to get separate permission from the council for trimming overhanging branches. NEIGHBOURLY disputes are not uncommon, with many of us struggling to agree with those living next door. when we had a nuisance neighbour it was near on impossible to get rid of him. It also explained that whilst there were some discussions with the neighbour about a possible move this was not something he wanted to do at that time. Hounslow - Hounslow is a large suburban town, and the principal town of the London Borough of Hounslow in Greater London, England. He said that the neighbour was also verbally abusive which frightened his children. So, before you send your complaint and any fee to the council, its very important to collect all relevant information that you may need and think carefully about your reasons for complaining. The police came round a couple of times (he posted a note through our door making threats), we kept the diary. Is there anything wrong with this page? They will decide whether the hedge adversely affects the reasonable enjoyment of your home and its garden or yard and what, if anything, should be done. Any disability as defined by the Equality Act 2010 must also be taken into account before possession is pursued against a disabled person. It will take only 2 minutes to fill in. But the legislation doesnt allow councils to deal with every problem that might be caused by hedges. Not usually. I feel very unwell from the lack of sleep. Neither did it respond to the residents request for an update on 14 April 2020 or to his further report made on 14 May 2020 of loud music and banging early in the morning. The resident contacted the landlord again on 20 March 2020 complaining about the length of time taken to act on his reports. But you can still try to settle your dispute by following the steps in Over the garden hedge. hounslow and richmond community healthcare nhs trust. Further, here were complex issues relating to GDPR so it was unable to discuss matters relating to the neighbour. Call Out of hours emergency on 020 8583 2222. It said it appreciated that the issues were reported over 12 months previously, but they had not yet been resolved. The resident said that he had previously mentioned this serious and dangerous behaviour to the landlord and so far, no action had been taken. Visiting Hounslow House. The Local Government Ombudsman is the final stage for complaints about councils. Happy to be corrected! Listen, and request some time to think about the problem and measures you intend to take. will write to the resident to explain why. To complain all you need to do is contact your local council, many have a specialist team to deal with disputes of this nature. Search for trees to find which department to contact. The council can do no more than issue a remedial notice ordering your neighbour to reduce the hedge to a height that will put the problems right and stop them happening again. Serves them right, even though they could not sleep, they were all too limp to report someone they feared. hours number to the resident. Looking at Hounslow Council's Environmental Health Noise Nuisance web pages, they do have a weekend noise team but they also have a general team, and it states there, 'We aim to contact at least 90% of complainants within 3 working days by letter, telephone or by visiting your property': The police are not interested in noise nuisance, its your council who are responsible for dealing with it. Where an ASB case is graded as 1, the Housing Officer must refer it to its ASB team, completing a risk assessment. To what extent does the hedge block light or views, even if there are gaps in the greenery or between the trees or shrubs? It did engage, after an incident involving the police and Fire brigade, owever at times there was little or no progression of the action plan despite on going reports from the resident. If you still need help, you canlook for a mediatoron GOV.UK. Hounslow.
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