Your call or e-mail must be received within 7 calendar days from the estimated delivery date. Come 1pm on the 20th, I get home and notice an email saying my delivery was here, checking the porch there was nothing to be seen. They still didnt have any clue about the five pounds I had paid, but they were sticking to their story that I could get a Saturday delivery anyway. DPD will want more time to "investigate" and then will put we come back with the same answer. Of course I wanted to complain! I was informed that I would be called when it was found. If the PC is lost. If there's no return address then that's it. If you wait till the end of the so-called investigation and for it to produce a conclusion which rejects your claim you will then still have to issue a letter of claim and that will add a further 14 days. In case something is wrong with your package, you can either submit the complaint directly online or call GLSs hotline in the respective country. Warning: I use dictation software. I thought make it right was optimistic in the circumstances, and I was right to be skeptical. Seek advice of a qualified insured professional if you have any doubts. What if you could wave a magic wand to transform one time buyers to repeat customers? They will contact us to make enquiries on your behalf. In case there are any GLS ParcelShops, the courier driver might use them as an alternative delivery address. Courier companies like DHL, DPD, GLS and others do their best to locate them, but unfortunately, it does not always end up found. I needed the phone for a new job on Monday. Paolo didn't get back to me so I phoned DPD who said a ticket was opened but as yet they have no idea where the package is, it could turn up it may not turn up and basically don't contact us for updates to contact PcSpecialist. I'd prefer to have the pc i ordered but I don't wanna wait a week or more for investigations and such before a refund as I've already been waiting on the whole build process and was super excited for it to arrive only to be badly let down. A used car? You need to do this within 14 days of delivery if there is damage to all or part of the parcel, or part of it has been lost. Sadly, this will take a few days but its out of PCS's hands until DPD deal with the ticket and confirm to them its lost. So on the 27th of December we sent a coffee machine to sage for repairs. I complained! I ordered some stuff online for my new PC from various sellers online. I sincerely hope it doesn't of course, but: You must log in or register to reply here. One of the deliveries worth around 700 was not delivered but had been taken and signed for by someone. February 21, 2022 in Currys/PCWorld/Dixons. Editor, Marcus Herbert, https://forums.moneysavingexpert.com/discussion/comment/77797580#Comment_77797580. I should've used them this time but went for a little bit of saving which in hindsight was silly as I saved my 100quid which isn't much in terms of a 2grand order. I thought, 'must be nervous about Covid'. Currys are a law unto themselves and routinely shirk from their obligations. I dont care if you have returned it to the sender, contact the sender and sort it out! 0121 275 9222: Products & Services. Why don't you change your profile picture?? DPD Lost My Parcel. Due to a large number of parcels to take care of, courier companies are not required to check problems in the system for each package. If there is proof of delivery service, the company is responsible in the event of loss with the production of a stamped deposit receipt to goods up to a value of 35. After you forward all the necessary information to the company, an investigation process will start. Archived post. Before starting any claim procedure, you have to check if the courier driver left a delivery notice at your door. In case of loss or complete damage of the parcel, the Service Provider pays the actual value of the parcel and maximum up to the amount of EUR 520.00. Wow serious business!! because no one has posted on it for the last435 days. Generally, the tracking system shows the surname of the person who signed when the parcel was delivered. Please prove you are human by selecting the. I instantly got on a call with Currys indian support (ironic) and was told I now have to wait 14 days for an investigation to occur. If your package gets lost with DHL, you will have to complete a damage notification on their website or call the customer service team. It will take some time to sort this out I would think, PCS can't do a lot currently until they know what DPD have found or not found, excuse the pun. Long story short, I purchased a smart watch for 150 on Saturday night with next day delivery. We used the shipping company DPD, who I have always thought were very good in the past. I dont get why you cant work a bit harder to get my parcel to me. Anyone else had a parcel stolen by the delivery driver? This company is responsible for the loss or damage of parcels that are in the companys custody. I've got in touch which pc specialist to ask for a refund so i can go and buy with a competitor who hopefully won't lose a 2k order so easily and will maybe get in touch with me to let me know what's going on if that ever where to happen. It all started on Wednesday 24 August. To be eligible for a loss claim: - You must notify us within 28 days from when the parcel was collected or received by us. If you had paid by credit card or by debit card, it would be much more straightforward. Kind Regards Hi I have just reread your reply, you have already answered my question, thanks.. Link to post Share on other sites . It may not display this or other websites correctly. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Really concerning when the PC Specialist staff was not even able to confirm if both PCs were in the same ripped parcel. Impossible to get Currys to exchange or do ANYTHING to help, Mobile phone I sent to Currys Carphone Warehouse for Trade-In returned with a broken screen, Post in Santander blocked my account and my daughters, Natuzzi Italia, Edinburgh - Leather Recliner Sofa Damaged on Delivery - Refused refund for faulty sofa, Post in Hermes parcels scandal continues - plus Times Radio interview audio file, Getting the runaround trying to get a refund for an order Currys cancelled, Currys cancelled my order and are withholding my money - help please, The UK Stands With Ukraine - 'Slava Ukraini'. Make it right for DPD is a web form that throws an error. Protect yourself read our used car guide. UK; Europe & International; DPD Pickup; Service - Latest; Air Transport Surcharge; Delivery . Start auditing your shipping invoices, recovering refunds and getting insightful carrier performance reports. Use your own judgment. I phoned Dpd earlier today 10am approx, they said the package is missing and offered nothing other than saying this and to contact PCSpecialist. Problem with utilities company or phone/broadband? If you need to add something to this thread then, That way you will attract more attention to your story and get more visitors and morehelp. looking for misconfigured or infected devices. My questions to anyone who reads this are - is this normal for a package to go missing and quickly turn up? By turning directly to the courier company that carried out the service, you might be able to receive an estimated time for resolution. So check under your mat, next to the front steps of your house, your mailbox, flower vases, on the fence, or next to your doorbell. Actually yes - I bought a table from Amazon and the driver put the parcel on a random persons door and snapped a picture. Hey there! The reason I said gladiator pc was because I used them before and their customer service was fantastic. Missing and Lost Parcels With Courier Companies. Share the love Tell a friend about the Consumer Action Group - your National Consumer Service, Are you buying a used car? https://t.co/vE5zU04Z8D, No building regs for new roof. 16-11-2017 5:17pm #1. ra0044. - To start the enquiry process, click here and enter the details of your parcel, then follow the on-screen instructions. I'd prefer to have the pc i ordered but I don't wanna wait a week or more for investigations and such before a refund as I've already been waiting on the whole build process and was super excited for it to arrive only to be badly let down. Cookie Notice I was also out within a minute of receiving the email, which was only a minute after the van drove off. I used PayPal for the transaction if that matters. Despite being totally deranged, that would at this point make more sense that what actually happened. Powered by Invision Community, Please stand by for a response later on today. Yes, DPD promises on-time delivery for various service types including late, damaged and lost parcels. I saw on the online tracking system that my parcel was processed for returning to the sender. You are using an out of date browser. I've got in touch which pc specialist to ask for a refund so i can go and buy with gladiator pc who hopefully won't lose a 2k order so easily and will maybe get in touch with me to let me know what's going on if that ever where to happen. I do have a larger written statement wrote out saved as pdf, do I change it to this now? https://t.co/dGbGHnlt0D, Redundancy help please. This does not necessarily imply they handed it to a wrong address. I didnt know until the next day that they had been to my flat. Select Parcel Delivery to USA Parcel Delivery to France Parcel Delivery to Germany Parcel Delivery to Italy Parcel Delivery to Netherlands Parcel Delivery to Spain Parcel Delivery to . The driver kindly told me I could go to DPDs website and schedule a weekend delivery, which I did, for the princely sum of five English pounds. For example, the courier might mark the parcel as delivered before the customer receives it. I have sat on the phone, emailed the person I was instructed to and have no reply yet at all. I was informed that if they found it in time, I could get my parcel on the coming Saturday 10 September! I phoned Dpd earlier today 10am approx, they said the package is missing and offered nothing other than saying this and to contact PCSpecialist. How about telling me how hard you are willing to try to make sure I can eventually get my parcel somehow anyhow? Registered Office: Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS. The unique Ray ID for this page is: 7c0ea45f9e6241ce. DPD Your delivery experts make it worse. Select. I get that you lost my parcel, I dont get how you managed to tell me wrong stuff every time I called you. And why dont you care?? It is a web form that sends an email. From service failures to invoice errors, learn how you can recover refunds for 50+ carrier errors and save up to 20% of your shipping cost. My parcel was supposed to be delivered, but I was at work. Later, the department will check whether the customer is entitled to compensation based on their Terms and Conditions. I submitted the form, it sent an email. Registered in England No. Sad to see so many posts with similar issues as me! In rare cases, packages get lost during their transit. One of the deliveries worth around 700 was not delivered but had been taken and signed for by someone. - Paying by cash or bank transfer??? It's clear that Currys are liable because they have a legal obligation to deliver the item and if you want to cut to the chase, you should send Currys a letter of claim immediately and given 14 days to refund your money we will start a legal action and . Contacting loved ones in Ukraine. Anyway, raise a PayPal dispute today but don't hold your breath and start taking the other action which I have suggested. What Does the Payment Cash on Delivery Means and How Does It Work? Heres a tip: dont lose your customers money! They are likely to come back to you and say that it was delivered. If a recipient does not receive a parcel within the estimated delivery period, call us at 225 373 373 or send an e-mail to info@dpd.cz at any time from Mo-Fri, 7:00-18:00, requesting to track your parcel. It is not permitted to otherwise reproduce, distribute, multiply, store, use, transfer or sell the data for other (such as commercial) purposes. The reason I said a competitor was because I used them before and their customer service was fantastic. Sometimes, the information on the tracking system might be inaccurate. Thursday 25 August. If you think your parcel is lost, you should: If your parcel is lost, sometimes courier companies can track it down. The standard process will be an investigation where the courier will grill the driver about the parcel and see if they can be located, if it can be then a delivery will be re-arranged to the customer. DPD are the ones who lost my parcel but I have a contract with Parcel2go. Complain complain complain! DPD "lost" my PS5 last year, for which Curry's eventually replaced. Now I've received a letter from Delivery Investigations LTD asking if I received the initial parcel, which I didn't. There's no contact number, email, or website for this company and want to know how intrusive an investigation might be. Other Integrations - CRM | Ecommerce | OMS | Helpdesk, it was not reasonably possible for the Customer to advise the Company or make such claim in writing within the time limit applicable; and, such advice or claim was made within a reasonable time in which case the Company shall not have the benefit of exclusion of liability afforded by the above given condition. I was informed that a search would be launched for my parcel. The item's out of stock so I'm going to have it get a more expensive offering (and it won't arrive in time). Was I surprised to receive an email after it'd driven off saying my parcel had been delivered! The End. Beware of homophones! You arent going to lose money. I spent another hour on the phone in queue to get to speak to Paolo at PCSPecialist who said he'd open up a ticket with DPD and get back to me this evening with some sort of update. Usually, courier companies will not initiate further investigations if the customer does not contact them for that purpose. I'm just looking for some advice from people with maybe similar experiences. Do I ned to be able to log back in? If you are unsure of your reference number this can be found on your confirmation email. Either call me a liar and say you think I never paid, or refund it, or anything, just say something. Enter your parcel details hereto find your estimated time of delivery. Am I entitled to an immediate refund or do i have to wait until the investigation is over? Hi, So on the 27th of December we sent a coffee machine to sage for repairs. infected with a virus or malware. Right now the seller has raised a signature dispute with DPD but I've been told this is a lengthy process. Alternatively sign in to your account or register with us if you haven't already (make sure you use the same email address you used to book the parcel). Of course my parcel didnt come the following Saturday either! I'm going to wait for the signature dispute to come back but if worst comes to the worst what options do I have? DPDs make it right complaints procedure vomited a digital error back into my inbox and then nothing else happened. I know its only five pounds but come on. New comments cannot be posted and votes cannot be cast. The fastest way to contact DPD. Even if the parcel has already been transferred to DPD, contacting the sender is the right next step. Shipping Prohibited Items With Couriers What Are the Consequences? In this case, you will need to send an e-mail to the company with a description of your complaint and include details such as: With DPD, the complaint process has to be started within 7 (seven) days and needs to be submitted to the depot. Check out for manual claims here. Too bad, I missed it! Can I get compensation? It's out of warranty so we had choice of either shipping it to them or them sending out an engineer to repair, the latter being more expensive so we chose to ship it. Slightly annoying that there was no phone call, no calling card left etc, but never mind, not a big deal. Paolo didn't get back to me so I phoned DPD who said a ticket was opened but as yet they have no idea where the package is, it could turn up it may not turn up and basically don't contact us for updates to contact PcSpecialist. For more information, please see our 10636682. Maybe it's some rare cases and I'm being unfair but I can only describe my experience. When your parcel has gone missing, the first thing the customer needs to do is open a claim procedure with the company you booked the shipping service. I don't mind you being blunt, clearly I'm frustrated when giving my views and yeah it's only been 1 day. I'm frustrated that I was told someone would get back in touch with me today to give me an update which they did not. DPD have lost my parcel! I cobbled this together late last night. Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. And by the way, where is my five pounds? The initials don't belong to anyone in my household but have my surname. Because of this I had laid my bins down in the driveway to prevent them flying into the neighbours, which leads me to my next point of the bin not even being mine. In case you live in a shared house, apartment, or close to other homes, you should check whether the courier delivered your parcel to the neighbours or housemates. Try to make it right. (I spent approx 3hrs on the phone today trying to get this resolved or get some sort of update, no live chat, no email replies etc) Also hearing Michelle's story in one of the other ongoing threads it has just made me regret shopping with PCS. If after this investigation process, the courier company cannot find the box, they will declare it lost. So they must be notified immediately if you have any doubt or hesitation that your parcel could be missing or lost. You have already failed to deliver on two arranged dates (27 Aug & 2 Sep), and now, after finding my parcel, instead of delivering on 10 Sep as I was informed, my parcel is in fact being returned. We do have a list of items that we cannot carry at all (prohibited items) and a further list of items which we protect for loss, but not damage. is is a big joke????? To make this possible, you need to inform the company you booked the service from as soon as you notice that something is wrong in the tracking system.
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